Online Tuition Service

Terms and Conditions

Introduction

These terms and conditions govern the use of our online tuition service (the “Service”) that connects tutors with pupils for live online tuition sessions. By using our Service, you agree to comply with these terms.

Definitions

Tutor: A qualified individual providing educational assistance and instruction through the Service.
Pupil: An individual seeking tutoring services through the platform.
Session: A live online tuition meeting between a Tutor and a Pupil.

Eligibility

To use the Service, you must be at least 18 years old or have parental consent if you are under 18. By using the Service, you confirm that you meet these eligibility requirements.

Registration

Users must register for an account to access the Service. You agree to provide accurate and complete information during registration and to update your information as necessary.

Payment Terms

Fees for tutoring sessions will be outlined on the platform.
Payments must be made in advance of each session.
All fees are non-refundable unless stated otherwise.

Responsibilities of Tutors

Tutors must provide accurate information about their qualifications and areas of expertise.
Tutors are expected to conduct sessions in a professional manner and to respect the Pupil’s learning needs.

Responsibilities of Pupils

Pupils must provide accurate information regarding their learning requirements.
Pupils are expected to engage respectfully with Tutors and to prepare for sessions as needed.

Cancellation Policy

Cancellations must be made at least 24 hours before a scheduled session to avoid being charged.
If a Tutor cancels a session, they must notify the Pupil as soon as possible and offer rescheduling options.

Confidentiality

Both Tutors and Pupils agree to keep all information shared during sessions confidential, including personal information and educational content.

Limitation of Liability

The Service is provided on an “as is” basis. We do not guarantee the quality or effectiveness of tutoring sessions and are not liable for any direct or indirect damages arising from the use of our Service.

Termination

We reserve the right to suspend or terminate your account at our discretion, particularly in cases of violation of these terms or inappropriate behaviour.

Amendments

We may update these terms from time to time. Users will be notified of significant changes, and continued use of the Service constitutes acceptance of the revised terms.

Governing Law

These terms are governed by the laws of England and Wales. Any disputes arising from these terms will be resolved in the appropriate courts of England.

Contact Information

For any questions regarding these terms, please contact us at info@kafelacademy.net

By using our Service, you acknowledge that you have read, understood, and agreed to these terms and conditions.